Luxe Interiors & Joinery is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

We collect different types of information to provide and improve our services to you. The information we collect falls into two categories: personal information and non-personal information.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.luxeinteriorsandjoinery.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

By providing your personal information, you consent to its collection, use, and storage as described in this policy.

Non-personal information is data that does not identify you as an individual, including but not limited to:

• Browser type and version
• Device information
• Pages you visit on our website
• Time spent on our website

We collect non-personal information using cookies and other tracking technologies to analyze user behavior and improve our services.

Cookies are small files stored on your device that allow us to enhance your user experience. You can disable cookies through your browser settings, but this may affect the functionality of our website.

We may also use third-party services, such as analytics providers, that may use cookies to collect non-personal information.

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Improving, personalizing, and expanding our website and services
• Communicating with you, including responding to inquiries and sending updates
• Processing transactions and managing billing

We do not sell or share your personal information with third-party marketers without your consent.

We implement various security measures to protect your personal information, including encryption, firewalls, and secure servers. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

You have several rights regarding your personal information, including the right to access, correct, or delete your data. You also have the right to object to or restrict certain data processing activities.

You can request the deletion of your personal data at any time. We will comply with such requests unless there are legal obligations to retain the data.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. 

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

admin@luxeinteriorsandjoinery.com

0404 202 092